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Don't let Gmail outages turn you off SaaS

How reliable are online e-mail systems like Gmail? Are they a viable alternative to traditional, on-premise e-mail systems? CIO asked Michael Osterman, president of Osterman Research, who has studied the messaging and communications facets of software, both the installed on-premise variety and SaaS since his company's founding in 2001.

| Interview | SaaS | 08/29/08 at 2:35 pm |

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Google extends Apps Premier credit for Gmail outages

Due to the three outages that Gmail suffered earlier this month, Google will extend a credit to all paying customers of its hosted Apps suite and has vowed to improve its problem-notification methods.

| News | SaaS | 08/28/08 at 1:45 pm |

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Why Google has lost its mojo

Google has gone from innovative upstart to fat-and-happy industry leader in what seems like record time. Put simply, the search giant has lost its mojo. That's good news for Microsoft, and it could affect how you use Gmail, Google Calendar, and Google Docs.

| Opinion | Internet | SaaS | 08/25/08 at 12:55 pm |

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How Herbert Thompson stole his friend's identity

This is a great account of how easy it is to break into people's accounts.


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